Timing
Day 120
Purpose
Final gift card reminder with complimentary add-on incentive to drive booking.
Sheet status
Campaign pending
Having content — template is filled and approved is not false. Approved — ready except campaign name/link on GHL/Zenoti. Live — all required fields present, or the touchpoint is listed in touchpointVerification.ts with template/body content (production verified). On hold — overrides everything else.
Zenoti Always On Campaign — Missing
Add
campaignName and campaignLink in journey data. The sheet stays on Approved until both are set, then moves to Live when content and approval rules are satisfied.Journey Stage
💎 Retention & Win-Back
Re-engage lapsed customers and remind about unused packages or gift cards.
Direct Link
/skincare-institute/unused-giftcard-sms-day120Unused Gift Card SMS (Day 120)
Skin Care Institute
Business SMS
Hi {{contact.first_name}}, your gift card is still active. Book now and enjoy a complimentary skincare add-on with your visit: {{LINK}}
Just now
119 characters