Timing
2 Hours After No-Show
Purpose
Immediate outreach while appointment is still fresh. Non-judgmental tone.
Sheet status
Campaign pending
Having content — template is filled and approved is not false. Approved — ready except campaign name/link on GHL/Zenoti. Live — all required fields present, or the touchpoint is listed in touchpointVerification.ts with template/body content (production verified). On hold — overrides everything else.
Zenoti Always On Campaign — Missing
Add
campaignName and campaignLink in journey data. The sheet stays on Approved until both are set, then moves to Live when content and approval rules are satisfied.Journey Stage
🔁 Recovery
Recover missed appointments and re-engage no-shows with understanding and flexibility.
Direct Link
/skincare-institute/noshow-sms-2hrNo-Show SMS (2 Hours)
Skin Care Institute
Business SMS
We missed you today! You can easily reschedule your appointment at Skin Care Institute-reply and we'll help.
Just now
102 characters