Timing
24 Hours Before
Purpose
Reduces no-shows with timely reminder. Allows time for rescheduling if needed.
Variables
[StartTime]
Sheet status
Live
Having content — template is filled and approved is not false. Approved — ready except campaign name/link on GHL/Zenoti. Live — all required fields present, or the touchpoint is listed in touchpointVerification.ts with template/body content (production verified). On hold — overrides everything else.
Zenoti Always On Campaign — Missing
Add
campaignName and campaignLink in journey data. The sheet stays on Approved until both are set, then moves to Live when content and approval rules are satisfied.Journey Stage
📅 Appointment
Appointment confirmation and reminder communications handled by Zenoti.
Direct Link
/skincare-institute/appt-reminder-smsAppointment Reminder SMS
Skin Care Institute
Business SMS
Friendly Reminder: Your Skin Care Institute appointment is tomorrow at [StartTime]. Let us know if you need anything beforehand. We look forward to seeing you!
Just now
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