Timing
Immediate (on booking)
Purpose
Confirms booking, provides reassurance, reduces no-shows by establishing commitment.
Variables
[FirstName][OrgName][AppDate][StartTime][CenterPhone]
Sheet status
Live
Having content — template is filled and approved is not false. Approved — ready except campaign name/link on GHL/Zenoti. Live — all required fields present, or the touchpoint is listed in touchpointVerification.ts with template/body content (production verified). On hold — overrides everything else.
Zenoti Notification — Missing
Add
campaignName and campaignLink in journey data. The sheet stays on Approved until both are set, then moves to Live when content and approval rules are satisfied.Journey Stage
📅 Appointment
Appointment confirmation and reminder communications sent via Zenoti Notifications (system email/SMS).
Direct Link
/ridha/appt-confirmation-smsAppointment Confirmation SMS
RIDHA
Business SMS
[FirstName], thanks for booking your appointment at [OrgName]. We'll see you on [AppDate] by [StartTime]. [CenterPhone]
Please note: For a more efficient check-in experience, we kindly ask that you arrive 15 minutes early to complete the necessary consent and treatment forms.
If your appointment is virtual, we will contact you at the time of appointment.
Just now
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