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Reactivation Campaign
retention
12-month win-back campaign for dormant customers
Nodes:
20
Duration:
12 months
Automation:
medium
Dormancy Detected
Tag as Dormant
Wait 30 Days
We Miss You Email
Response?
Reactivated
Wait 60 Days
Special Offer
Response?
Wait 90 Days
Personal Call
Feedback Request
Response?
Address Concerns
Resolved?
Wait Until Month 12
Final Offer
Response?
Mark Inactive
Annual Reactivation
Mini Map
React Flow
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