Timing
24 Hours Before
Purpose
Reduces no-shows with timely reminder, appointment time, and $50 no-show fee disclosure. Allows time for rescheduling if needed.
Variables
[StartTime][SMSMarketingOptOutKeyword]
Sheet status
Live
Having content — template is filled and approved is not false. Approved — ready except campaign name/link on GHL/Zenoti. Live — all required fields present, or the touchpoint is listed in touchpointVerification.ts with template/body content (production verified). On hold — overrides everything else.
Zenoti Notification — Missing
Add
campaignName and campaignLink in journey data. The sheet stays on Approved until both are set, then moves to Live when content and approval rules are satisfied.Journey Stage
📅 Appointment
Appointment confirmation and reminder communications sent via Zenoti Notifications (system email/SMS).
Direct Link
/bismarck/appt-reminder-smsAppointment Reminder SMS
Pure Skin
Business SMS
Friendly Reminder: Your Pure Skin appointment is tomorrow at [StartTime]. $50 no-show fee. Need anything? Reply—we're here for you! [SMSMarketingOptOutKeyword]
Just now
159 characters