Timing
Month 2, 4 (after inactivity)
Purpose
Remind customers about remaining package sessions. Protects revenue and encourages completion.
Subject Line
"You Still Have Sessions Waiting"
Variables
{{FIRST_NAME}}{{BOOKING_URL}}{{UNSUBSCRIBE_URL}}
Notes
Emphasizes value of completing package for best results
Journey Stage
💎 Retention & Win-Back
Re-engage lapsed customers and remind about unused packages or gift cards.
Direct Link
/alc-crm/unused-package-emailUnused Package Email