Timing
2 Hours After No-Show
Purpose
Immediate outreach while appointment is still fresh. Non-judgmental tone.
Variables
[SMSMarketingOptOutKeyword]
Sheet status
Live
Having content — template is filled and approved is not false. Approved — ready except campaign name/link on GHL/Zenoti. Live — all required fields present, or the touchpoint is listed in touchpointVerification.ts with template/body content (production verified). On hold — overrides everything else.
Zenoti Always On Campaign — Missing
Add
campaignName and campaignLink in journey data. The sheet stays on Approved until both are set, then moves to Live when content and approval rules are satisfied.Journey Stage
🔁 Recovery
Recover missed appointments and re-engage no-shows with understanding and flexibility.
Direct Link
/alc-crm/noshow-sms-2hrNo-Show SMS (2 Hours)
ALC
Business SMS
We missed you! You can easily reschedule your appointment at Advanced Life Clinic-reply and we'll help. [SMSMarketingOptOutKeyword]
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