Timing
24 Hours Before
Purpose
Reduces no-shows with timely reminder. Allows time for rescheduling if needed.
Variables
[StartTime][SMSMarketingOptOutKeyword]
Sheet status
Live
Having content ā template is filled and approved is not false. Approved ā ready except campaign name/link on GHL/Zenoti. Live ā all required fields present, or the touchpoint is listed in touchpointVerification.ts with template/body content (production verified). On hold ā overrides everything else.
Zenoti Notification ā Missing
Add
campaignName and campaignLink in journey data. The sheet stays on Approved until both are set, then moves to Live when content and approval rules are satisfied.Journey Stage
š
Appointment
Appointment confirmation and reminder communications sent via Zenoti Notifications (system email/SMS).
Direct Link
/alc-crm/appt-reminder-smsAppointment Reminder SMS
ALC
Business SMS
Friendly Reminder: Your Advanced Life Clinic appointment is on [AppDate] at [StartTime]. Let us know if you need anything beforehand. We look forward to seeing you! [SMSMarketingOptOutKeyword]
Just now
192 characters