Timing
Immediate (on booking)
Purpose
Confirms booking, provides reassurance, reduces no-shows by establishing commitment.
Variables
[FirstName][OrgName][AppDate][StartTime][CenterPhone][ServiceNameVideoLinkList]
Sheet status
Live
Having content — template is filled and approved is not false. Approved — ready except campaign name/link on GHL/Zenoti. Live — all required fields present, or the touchpoint is listed in touchpointVerification.ts with template/body content (production verified). On hold — overrides everything else.
Zenoti Notification — Missing
Add
campaignName and campaignLink in journey data. The sheet stays on Approved until both are set, then moves to Live when content and approval rules are satisfied.Journey Stage
📅 Appointment
Appointment confirmation and reminder communications sent via Zenoti Notifications (system email/SMS).
Direct Link
/alc-crm/appt-confirmation-smsAppointment Confirmation SMS
ALC
Business SMS
[FirstName], thanks for booking your appointment at [OrgName]. We'll see you on [AppDate] by [StartTime]. [CenterPhone]
Please note: For a more efficient check-in experience, we kindly ask that you arrive 15 minutes early to complete the necessary consent and treatment forms.
If your appointment is virtual, please use this link: [ServiceNameVideoLinkList]
Just now
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